Customer Support – FAQ

Please see below for some FAQ’s

Still have a question, send us an email

 

Reusable

Vapur Anti-Bottles are BPA-free and are constructed of three layers of ultra-durable plastic. The innermost layer is made from FDA-approved polyethylene, and which is then bonded to two layers of nylon for strength and durability. Every Anti-Bottle is designed to withstand everyday use and regular cleaning. The inner layer is odor, this taste and stain resistant, so it can safely be reused again and again! The Anti-Bottle is also proudly made in the USA.

Foldable

The Anti-Bottle is designed to stand when full and can be rolled, order folded or flattened when empty, pharm making it easy to use and carry everywhere you go. Unlike rigid water bottles, stuff that are bulky when empty, the Anti-Bottle can be easily tucked away, conveniently fitting into pockets, purses and packs. The Vapur Anti-Bottle is simply the most portable, reusable water bottle on the planet.

Washable

We often get asked, what is the best way to clean an Anti-Bottle? Well, good news! The Vapur Anti-Bottle is dishwasher safe and cleans easily on the top rack of most dishwashers. First, remove the cap and carabiner, blow a little air into the bottle to inflate, then turn upside down and insert the spout over the prongs on the top rack of your dishwasher. It’s that easy!

If you put any liquid other than water in your bottle, we recommend that you hand wash, using a few drops of dish soap and a bottle brush to completely remove any residue.

You can easily air-dry your Anti-Bottle by removing the cap and placing it upside down on a drying-rack or flat surface.

Freezable

You can freeze your Anti-Bottle for nice cold water or use it as an icepack! Fill your Anti-Bottle half-way, place it in the freezer overnight and then fill it the rest of the way with water in the morning. You’ll have an icy-cold beverage for hours! (Use a Vapur Sweater on your Anti-Bottle to stop condensation and keep it even colder!)

Attachable

It comes with a convenient carabiner, making it easy to clip to your purse, belt-loop or pack. Vapur Anti-Bottles also do not crack or dent, so don’t worry – just clip it and go!

Sustainable

From design and manufacturing, ailment to shipping and distribution, right through to consumer use, the environment is considered throughout each step of the Vapur life cycle.

The flexible Anti-Bottle uses less energy to make and transport than rigid bottles. Manufactured in the United States, the Vapur Anti-Bottle is lightweight and ships flat, providing dual environmental benefits – up to 5 times more bottles per shipment container means fewer trucks on the road, lower fuel consumption and reduced carbon emissions. The packaging has also been designed to minimize paper, glue and scrap. Packaging is also printed with soy ink on wind powered presses.

Vapur was awarded the 2010 FPA Silver Award for Sustainability & Environmental Achievement.

Security

Your information is secure with Vapur.us. Our secure server software uses industry-standard SSL encryption technology, information pills which is among the best software available to safeguard online transactions. Our shopping cart encrypts and encodes, sales your personal information, including credit card number, name and address as it travels over the internet. Once your order is approved, a new page will appear that will contain details of your order.

Canceling an Order

If you already paid using a Credit Card through our site and need to cancel your order, for sale e-mail us at sales@vapur.ca. Please include your name and address, and a Customer Care Advocate will contact you.

Receipt of Wrong Product

If you received the wrong Product in your shipment, search or something is missing from your order from us, advice please contact our Customer Care Department at sales@vapur.ca. To assist us in expediting a prompt resolution of the shipping error, remedy you will be asked to provide (i) your web order number (the 9-digit number on the invoice we sent with your order); and (ii) a description of the incorrectly shipped or missing item. We will then process a replacement shipment as soon as possible and provide return instructions, if applicable.

Return/Exchange Procedure

To process a non-warranty return or an exchange of a Product, information pills please email sales@vapur.ca.

You will be responsible for all shipping costs unless you received a damaged Product from us or the Product was shipped by us incorrectly. You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.

All Products being returned to us should be sent to the following address:

Vapur, Inc.
Attn: Customer Care
109 Niagara Street
Unit 202, Box 78
Toronto, ON
M5V 1C3, Canada

 

Vapur is not responsible for any returns/exchanges that are lost in the mail while being returned to us. We advise you to insure the package being sent to us and get tracking information.

Satisfaction

Your satisfaction is our goal. Please inspect your order upon delivery. If you are not completely satisfied with your product (“Product”), and you purchased or received the Product directly from vapur.ca, you may return or exchange it within 30 days of the Product invoice date. Provided the returned or exchanged Product is returned within this 30-day period and the Product is in “as purchased” condition (as determined at Vapur’s sole discretion), we will then issue you either a refund or web-store credit. Restocking fees may apply, unless the Product received was damaged upon original receipt by you or was shipped incorrectly by us. Any Product which is either returned after such 30-day period or is not in an “as purchased” condition, will not be accepted by us unless the returned Product is covered by our Product Warranty.

Shipping Time

Product is shipped out of a distribution warehouse located in Toronto, salve ON.

In-stock items are sent out from our facility within 72 hours of your order being placed. Once it leaves our facility, pharm your order is then placed in the care of Canada Post. Estimated delivery time with Canada Post shipping is 5 to 10 business days for domestic orders. If you use the expedited shipping option (coming soon), decease your order should arrive on your doorstep within 2 to 3 business days.

At the time of shipment, you will receive a shipping confirmation via e-mail.

If you do not receive your order within the tracking time notated, feel free to email us at info@vapur.ca and we will resolve your matter as soon as possible.