Customer Support – FAQ

Please see below for some FAQ’s

Still have a question, send us an email

 

Features & Care (6)

Foldable

The Anti-Bottle is designed to stand when full and can be rolled, order folded or flattened when empty, pharm making it easy to use and carry everywhere you go. Unlike rigid water bottles, stuff that are bulky when empty, the … Continue reading

Washable

We often get asked, what is the best way to clean an Anti-Bottle? Well, good news! The Vapur Anti-Bottle is dishwasher safe and cleans easily on the top rack of most dishwashers. First, remove the cap and carabiner, blow a … Continue reading

Freezable

You can freeze your Anti-Bottle for nice cold water or use it as an icepack! Fill your Anti-Bottle half-way, place it in the freezer overnight and then fill it the rest of the way with water in the morning. You’ll … Continue reading

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Order Processing (2)

Canceling an Order

If you already paid using a Credit Card through our site and need to cancel your order, for sale e-mail us at sales@vapur.ca. Please include your name and address, and a Customer Care Advocate will contact you.

Security

Your information is secure with Vapur.us. Our secure server software uses industry-standard SSL encryption technology, information pills which is among the best software available to safeguard online transactions. Our shopping cart encrypts and encodes, sales your personal information, including credit … Continue reading

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Returns & Exchanges (3)

Return/Exchange Procedure

To process a non-warranty return or an exchange of a Product, information pills please email sales@vapur.ca. You will be responsible for all shipping costs unless you received a damaged Product from us or the Product was shipped by us incorrectly. … Continue reading

Receipt of Wrong Product

If you received the wrong Product in your shipment, search or something is missing from your order from us, advice please contact our Customer Care Department at sales@vapur.ca. To assist us in expediting a prompt resolution of the shipping error, … Continue reading

Satisfaction

Your satisfaction is our goal. Please inspect your order upon delivery. If you are not completely satisfied with your product (“Product”), and you purchased or received the Product directly from vapur.ca, you may return or exchange it within 30 days … Continue reading

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Shipping (1)

Shipping Time

Product is shipped out of a distribution warehouse located in Toronto, salve ON. In-stock items are sent out from our facility within 72 hours of your order being placed. Once it leaves our facility, pharm your order is then placed … Continue reading

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