Customer Support – FAQ

Please see below for some FAQ’s

Still have a question, send us an email

 

Features & Care (6)

Reusable

Vapur Anti-Bottles are BPA-free and are constructed of three layers of ultra-durable plastic. The innermost layer is made from FDA-approved polyethylene, which is then bonded to two layers of nylon for strength and durability. Every Anti-Bottle is designed to withstand … Continue reading

Foldable

The Anti-Bottle is designed to stand when full and can be rolled, folded or flattened when empty, making it easy to use and carry everywhere you go. Unlike rigid water bottles, that are bulky when empty, the Anti-Bottle can be … Continue reading

Washable

We often get asked, what is the best way to clean an Anti-Bottle? Well, good news! The Vapur Anti-Bottle is dishwasher safe and cleans easily on the top rack of most dishwashers. First, remove the cap and carabiner, blow a … Continue reading

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Order Processing (2)

Security

Your information is secure with Vapur.us. Our secure server software uses industry-standard SSL encryption technology, which is among the best software available to safeguard online transactions. Our shopping cart encrypts and encodes, your personal information, including credit card number, name … Continue reading

Canceling an Order

If you already paid using a Credit Card through our site and need to cancel your order, e-mail us at sales@vapur.ca. Please include your name and address, and a Customer Care Advocate will contact you.

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Returns & Exchanges (3)

Satisfaction

Your satisfaction is our goal. Please inspect your order upon delivery. If you are not completely satisfied with your product (“Product”), and you purchased or received the Product directly from vapur.ca, you may return or exchange it within 30 days … Continue reading

Return/Exchange Procedure

To process a non-warranty return or an exchange of a Product, please email sales@vapur.ca. You will be responsible for all shipping costs unless you received a damaged Product from us or the Product was shipped by us incorrectly. You will … Continue reading

Receipt of Wrong Product

If you received the wrong Product in your shipment, or something is missing from your order from us, please contact our Customer Care Department at sales@vapur.ca. To assist us in expediting a prompt resolution of the shipping error, you will … Continue reading

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Shipping (1)

Shipping Time

Product is shipped out of a distribution warehouse located in Toronto, ON. In-stock items are sent out from our facility within 72 hours of your order being placed. Once it leaves our facility, your order is then placed in the … Continue reading

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